Frequently Asked Questions
Everything you need to know about your Alleyoop beauty routine.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number so you can follow your package's journey.
What is your return policy?
We want you to love your glow. If you are not satisfied, you can return your products within 30 days of purchase for a full refund or exchange, even if they have been lightly used.
Are Alleyoop products cruelty-free?
Absolutely. We are committed to ethical beauty, and none of our products or ingredients are ever tested on animals.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Can I change my order after it has been placed?
Because we process orders quickly, we can only make changes within 1 hour of purchase. Please contact our support team immediately if you need to update your shipping address.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.